We take pride in providing a 3-year guarantee for all our products, exceeding the European standard by an additional year. Each product undergoes thorough testing throughout development and before shipping. Should you receive a defective product ordered from https://custom-grips.com, we are committed to offering you a replacement. In the rare event that a replacement cannot be provided, a full refund will be issued.

Exceptions to Warranty

CustomGrips will not be held liable for damage or defects caused by improper repairs or alterations, neglect or accidents by the consumer, normal wear and tear (A), or normal corrosion (B). It's important to note that slight damage to the packaging resulting from shipping does not constitute a valid reason for replacement or refund.

The warranty specifically covers the actual product within the packaging, referred to as the 'Grips.'

A: The warranty applies when consumers use our products between 6 to 10 hours per week, based on the European average.

B: Our silicone CustomGrips are designed to last for 10 years.

We stand behind the quality of our products and are dedicated to ensuring your satisfaction. If you have any further questions or concerns about our warranty, please don't hesitate to contact us.